FAQ

faq

General Questions

To sign up, you’ll need a copy of your driver’s licence with your current address or change of address sticker. If you are a rideshare driver your uber profile details.
If you are not a rideshare driver we need you passport, and ctitizenship or Visa details with your employment history.
No, you don’t need a good credit history, and every application is considered.

No, Eco Autos doesn’t issue credit. We charge all our subscription fees one week in advance.

If you are approved for uber and have the requested document ready we can onboard you into a uber ready car within 72 hours.
We operate in Sydney metro area.
You can drive it for personal use. But in case you are going out of state please get a written consent from the office.
Yes you can have additional nominated driver to drive your car for occasional personal use but only one driver should driver the car for Uber(rideshare).

Damage and Loss information

All our rental plans include damage and loss cover for most day to day driving. Including using the car for rideshare and personal. Full terms and conditions are specified in your agreement.
For experienced drivers, there is a standard damage and loss waiver of $1,500. An experienced driver is defined as someone over the age of 25, with at least 2 years of driving experience with an unrestricted Australian driver’s licence.
First make sure everyone involved is safe. If there are any serious injuries call ambulance at 000. After that please inform the Eco Autos office as soon as possible.
If we can successfully recover the costs from the at fault party we will refund you the damage and loss waiver.

General information about Flexi subscriptions

  • You must be at least 23 years old

  • Have a current valid Australian driver’s licence.

  • Be an approved rideshare driver, passing the mandatory criminal and driving history checks.

We offer new-model petrol, petrol-electric hybrid (PHV), and fully electric cars (EV) on flexible terms. All models are compliant with rideshare and on-demand delivery regulations in force, and come with a valid private hire vehicle licence as well as fully comprehensive insurance.
All cars come with the state-specific documentation up to date, so they’re ready for Uber driving and other on-demand work.

As part of the weekly subscription fee, we cover all your scheduled and warranty maintenance costs. You must ensure your car is maintained to the manufacturer’s servicing schedule, which is listed above under the car specifications, as well as the car’s log book in the glovebox.

Each scheduled manufacturer’s service should be completed within 1,000 km of being due. Your car will be off the road for up to one working day.

Customers also enjoy 24/7 roadside assistance, for things like

  • Flat or faulty battery
  • Emergency fuel
  • Flat tyres
  • Towing

Unlocking the car However, it’s our customers’ responsibility to cover all repairs not under warranty, including but not limited to punctures, panel damage, and all other non-wear-and-tear items.

The maintenance pack is designed to provide everything that a normal driver would need over the length of the subscription. On top of the brand new car, this includes:

  •  10 tyres
  • 6x2brakepads 
  • 2 x 2 brake discs
The manufacturer warranty and the included Loss and Damage waiver don’t cover flat tyres.
We operate in accordance with the AFLA fair wear and tear guide. We accept wear and tear that is reasonable given your car’s age/mileage.
In addition to the car subscription, the fee covers registration and other car-related paperwork, as well as your car’s regular maintenance.
We charge a $40 late payment fee for any missed payments. If you think you’ll miss a payment, please let your Customer Specialist know as soon as possible. We’ll work with you to try and come up with alternative payment terms.
Yes, you need to pay the full setup fee amount.
Yes, we have a six-week minimum subscription period (4 weeks, with 2 weeks’ notice), after which you can return the car at no cost.
In order to return your car, you must give two weeks’ notice – in writing – to your Customer Specialist.
We have a full-to-full fuel policy, so we may need to charge a re-fuelling if the car isn’t returned with a full tank. A cleaning fee may also apply if the car requires further cleaning at the end of your subscription.
If you need to return your car early, we’ll charge the weekly fees remaining until the end of your minimum subscription period.
For example, if you have four weeks left until the end of your minimum subscription period, we’ll charge you four times your weekly fee upon returning the car.
Weekly subscription fee includes a government and insurance charge element that is outside of our control. If any of this change, we may need to increase or decrease your weekly fees by this amount.
Weekly subscription fee includes a government and insurance charge element that is outside of our control. If any of this change, we may need to increase or decrease your weekly fees by this amount.

General information about Flexi own subscriptions

  • You must be at least 23 years old

  • Have a current valid Australian driver’s licence. Be an approved rideshare driver, passing the mandatory criminal and driving history checks.

  • What cars do you offer?

All cars come with the state-specific documentation up to date, so they’re ready for Uber driving and other on-demand work.

As part of the weekly subscription fee, we cover all your scheduled and warranty maintenance costs. You must ensure your car is maintained to the manufacturer’s servicing schedule, which is listed

above under the car specifications, as well as the car’s log book in the glovebox.

Each scheduled manufacturer’s service should be completed within 1,000 km of being due. Your car will be off the road for up to one working day.

Your Flexi own plan includes scheduled servicing up to 180,000 km.

Customers also enjoy 24/7 roadside assistance, for things like

  • Flat or faulty battery 
  • Emergency fuel
  • Flat tyres
  • Towing
  • Unlocking the car

Additionally, all cars come with an extensive factory manufacturer’s warranty to cover the cost of most defects.

However, it’s our customers’ responsibility to cover all repairs not under warranty, including but not limited to punctures, panel damage, and all other non-wear-and-tear items.

The maintenance pack is designed to provide everything that a normal driver would need over the length of the subscription. On top of the brand new car, this includes

  • 10 x tyres
  • 6x2brakepads
  •  2 x 2 brake discs
The manufacturer warranty and the included Loss and Damage waiver don’t cover flat tyres.
We operate in accordance with the AFLA fair wear and tear guide. We accept wear and tear that is reasonable given your car’s age/mileage.
In addition to the car subscription, the fee covers registration and other car-related paperwork, your car’s regular maintenance, as well as the maintenance pack detailed above.

Your subscription includes a 1,000 km weekly driving allowance. We charge a 10¢ per km early

ownership fee for any excess mileage, which brings forward the finish date of your agreement. In other words, the more you drive, the sooner you gain full ownership of the car.

If you drive 1,500 kilometres a week in your Mitsubishi Outlander, you’ll pay an early ownership fee of $50. That $50 payment contributes towards you owning your car sooner by approximately one day ($359 / 7 days = $51.29).

You can reduce the length of your 4-year Flexi subscription this way by a maximum of 52 weeks, so the earliest you can own your car is 3 years.

We charge a $40 late payment fee for any missed payments. If you think you’ll miss a payment, please let your Customer Specialist know as soon as possible. We’ll work with you to try and come up with alternative payment terms.
Yes, you need to pay the full setup fee again.
Yes, we have a 48-week minimum subscription period with 4 weeks’ notice.
In order to return your car, you must give four weeks’ notice – in writing – to your Customer Specialist.

There are no fee’s charged if you decide to return your car after the minimum term is served. If you return the car before the minimum term is completed, you will need to pay the remaining weeks in full.

We have a full-to-full fuel policy, so we may need to charge a re-fuelling if the car isn’t returned with a full tank. A cleaning fee may also apply if the car requires further cleaning at the end of your subscription.

If you need to return your car early, we’ll charge the weekly fees remaining until the end of your minimum subscription period.

For example, if you have four weeks left until the end of your minimum subscription period, we’ll charge you four times your weekly fee upon returning the car.

Once you enter the final twelve months of your subscription, you may request an early buyout for a $110 admin fee.

To complete your early buyout, you need to pay the weekly fee for every week remaining on your Flexi own subscription.

For example, if you have 20 weeks remaining on the subscription for your Mitsubishi Outlander, your early buyout amount would be: $359 x 20 = $7,180.

You may be eligible for discounts on your early buyout, which depends on the maintenance and insurance history of your car. When you submit a request for an early buyout through your Customer Specialist, we’ll provide a quote that includes these discounts.

At the completion of your Flexi own contract, we’ll charge you a $1 balloon payment for transferring the car to your name, and you’ll also need to pay a stamp duty.

Please note the stamp duty amount will vary based on the Australian state or territory you live in, as well as the market value of your car at the time of sale. For example, in NSW, you must pay $300 in stamp duty for a car valued at $10,000.

Flexi own fee includes a government and insurance charge element that is outside of our control. If any of these change, we may need to increase or decrease your weekly subscription fees by this amount.

EV FAQ

There are three options:

  • At-home standard charging – using a regular 240V wall socket and the cable provided with the vehicle

  •  At-home fast charging – installing a fast charger, specifically for your car

  • Public charging stations – at any of the over 5,000 locations available in Australia, as per June 2022. Locate them using the Transport for NSW map.

It depends on car model, battery size and charging level:

  • Standard, 240V home wall socket – adds between 10-20 km of range per hour. Most EVs require at least 18 hours to fully charge

  • Professional home charger – adds between 40-100 km of range per hour, depending on the vehicle model. A standard range EV can be fully charged overnight using this charger

  • DC fast charger – adds up to 150 km of range per hour. It can fully charge a 643 km range vehicle in less than 3 hours

  • Ultrafast DC charger – the fastest way to charge your EV. It can fully recharge some electric cars in 10 to 15 minutes.

Most EVs come with a Type 2 Mennekes charger, compatible with most charging stations in Australia. The latest car models come with a double charger made of a Type 2 Mennekes plug on top and CCS2 plug below, so you can use it for both fast and ultrafast DC chargers.

It depends on where you are in Australia, on battery size and charging level. Here are the average costs in NSW, as per June 2022:

  • At-home standard charging – between $0.15 – $0.30 per kW (using a standard, 240V wall socket)

  • Public charging – between $0.20 – $0.25 per kW (using fast chargers) and $0.30 – $0.60 per kW (using ultra-fast chargers).

    Fuel vs electricity costs

    Here’s a simple comparison, based on a weekly travel distance of 1000 km, using average fuel and electric charging prices as of June 2022:

    ● Cost of petrol for a Kia Sportage: $180 per week (85l/1000 km x $2.12 per litre)

    ● Cost of charging a Polestar 2 EV: $45 per week (75 kWh x $0.60 per kWh)

With an electric vehicle, you’re eligible for all UberX rides. Some models, like the Polestar 2 EV (available at Splend) are also eligible for Uber Premier.

The short answer is yes. Current EV models offer enough range to get you through the day.

Depending on the model, you can get anywhere between 200-650 km with one charge.

These are the EVs we currently offer:

  • Tesla Model Y – 455 km of range*

  • Tesla Model 3 – 491 km of Range

  • Polestar 2 Standard Range Single Motor – 478

    km of range*

  • Polestar 2 EV Long Range Single Motor – 551 km

    of range*

    *when fully charged, according to manufacturer specifications

    I’m nervous about running out of charge, what do I do?

    Here are a few useful tips:

  • Be aware of the charging stations near you – electric cars can be intimidating, especially for someone who is driving one for the very first time. Our advice is to always be aware of the charging stations near you. Check the charging stations available now in NSW, make a note of the ones closest to you or make sure to plug in your car every time you take a longer break (30 minutes).

  • Some EVs will show how many km will be left at the end of your trip – Some EVs, such as the Polestar 2, will show how much range you’ve

got at any moment and also how many will be left at the end of your rideshare trip. Check the number every time you’re taking a longer trip and make sure you have a charging station near you, in case of emergency.

Roadside assistance is included in your Splend subscription plan, so give us a call – In case you run out of charge before getting to a charging station, please call at 1800 775 363 and ask for roadside assistance.

Do I need to replace the battery on my EV?

The current predictions for EV technology are that an electric battery will last from 15 to 20 years before they need to be replaced*. The cars we offer at Splend are brand new, so chances are you won’t have to change the battery anytime soon.

Source:

https://blog.evbox.com/ev-battery-longevity

If you’d like to read more about EVs, check our informative articles on the Splend blog. We cover different topics related to electric vehicles, such as 10 myths busted about driving an EV for Uber or top 4 reasons to switch to an electric vehicle.

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