FAQ

• You must be at least 23 years old

• Have a current valid Australian driver’s licence. Be an approved rideshare driver, passing the mandatory criminal and driving history checks.

• What cars do you offer?

As part of the weekly subscription fee, we cover all your scheduled and warranty maintenance costs. You must ensure your car is maintained to the manufacturer’s servicing schedule, which is listed

above under the car specifications, as well as the car’s log book in the glovebox.

Each scheduled manufacturer’s service should be completed within 1,000 km of being due. Your car will be off the road for up to one working day.

Your Flexi own plan includes scheduled servicing up to 180,000 km.

Customers also enjoy 24/7 roadside assistance, for things like

• Flat or faulty battery 
• Emergency fuel
• Flat tyres
• Towing
• Unlocking the car

Additionally, all cars come with an extensive factory manufacturer’s warranty to cover the cost of most defects.

However, it’s our customers’ responsibility to cover all repairs not under warranty, including but not limited to punctures, panel damage, and all other non-wear-and-tear items.

The maintenance pack is designed to provide everything that a normal driver would need over the length of the subscription. On top of the brand new car, this includes

• 10 x tyres
• 6x2brakepads
•  2 x 2 brake discs

Your subscription includes a 1,000 km weekly driving allowance. We charge a 10¢ per km early

ownership fee for any excess mileage, which brings forward the finish date of your agreement. In other words, the more you drive, the sooner you gain full ownership of the car.

If you drive 1,500 kilometres a week in your Mitsubishi Outlander, you’ll pay an early ownership fee of $50. That $50 payment contributes towards you owning your car sooner by approximately one day ($359 / 7 days = $51.29).

You can reduce the length of your 4-year Flexi subscription this way by a maximum of 52 weeks, so the earliest you can own your car is 3 years.

There are no fee’s charged if you decide to return your car after the minimum term is served. If you return the car before the minimum term is completed, you will need to pay the remaining weeks in full.

We have a full-to-full fuel policy, so we may need to charge a re-fuelling if the car isn’t returned with a full tank. A cleaning fee may also apply if the car requires further cleaning at the end of your subscription.

If you need to return your car early, we’ll charge the weekly fees remaining until the end of your minimum subscription period.

For example, if you have four weeks left until the end of your minimum subscription period, we’ll charge you four times your weekly fee upon returning the car.

Once you enter the final twelve months of your subscription, you may request an early buyout for a $110 admin fee.

To complete your early buyout, you need to pay the weekly fee for every week remaining on your Flexi own subscription.

For example, if you have 20 weeks remaining on the subscription for your Mitsubishi Outlander, your early buyout amount would be: $359 x 20 = $7,180.

You may be eligible for discounts on your early buyout, which depends on the maintenance and insurance history of your car. When you submit a request for an early buyout through your Customer Specialist, we’ll provide a quote that includes these discounts.

At the completion of your Flexi own contract, we’ll charge you a $1 balloon payment for transferring the car to your name, and you’ll also need to pay a stamp duty.

Please note the stamp duty amount will vary based on the Australian state or territory you live in, as well as the market value of your car at the time of sale. For example, in NSW, you must pay $300 in stamp duty for a car valued at $10,000.